Contact us

Hexaple Online Store (HexaStore)

Looking for help to choose the right product to fit your needs? Talk to our sales expert about your concerns.

Our pricing at HexaStore is final. We do not accept any negotiations regarding discounts and marked price.

After-sales service

All products and services provided by Hexaple are provided with a standard 3-year limited warranty. Check with our after-sales policy and product manual inside the product packaging. If you are unsure about your warranty, verify with HexaHelp by providing your product serial code.

HexaHelp

Submit a support ticket to raise any questions or concerns regarding Hexaple products and services.

By-appointment repair

Make an appointment to book a 1-on-1 consultation session. We currently offer both in-person and remote assistance.

Legal

Got a brilliant idea and wish to work with us to make it happen? Get in touch with us. Current partners may directly submit a partnership request using your HexaID. If this is your first collaboration with Hexaple, please contact HexaHelp for further discussion.

If you want to use our logo or trademarks on your products or advertisements, please complete the request form.

Privacy

If you wish to manage your data at Hexaple, such as editing personal information, downloading a copy of your data, and requesting deletion of your HexaID, please visit our Data Privacy Portal (log-in required).

For enquiries related to our privacy policy and principles, or privacy violation, please contact our Privacy Helpline and we will reach out as soon as possible.

Hong Kong Headquarters

Address: 46th Floor, Lee Garden One, 33 Hysan Avenue, Causeway Bay, Hong Kong
Telephone: +852 9883 0329

United States Regional Office

Address: 415 Mission Street, San Francisco, CA 94105, United States
Telephone: +1 (646) 389-3922

United Kingdom Regional Office

Address: 51 Eastcheap, London EC3M 1DT, United Kingdom
Telephone: +44 (0) 207 126 8243

Vancouver Regional Office

Address: 2015 Main Street, Vancouver, BC V5T 3C2, Canada
Telephone: +1 (604) 822-2211

Melbourne Regional Office

Address: 152 Elizabeth Street, Melbourne, VIC 3000, Australia
Telephone: +61 279 083 060